ForumJobs

Director of Global Education
Duke Kunshan University
Job Description

Position Overview:
The Director of Global Education provides strategic leadership and oversight for undergraduate global education at Duke Kunshan University. Working closely with the Dean of Undergraduate Studies, as well as DKU administrators and faculty, the Director will develop programs, policies, and procedures for both outbound study away at Duke and other universities and incoming non-degree programs. The Director will also represent the Office of Global Education at university functions and promote global education programs to internal and external stakeholders.

Reports to:
Dean of Undergraduate Studies, DKU

Location:
Kunshan, China

Essential Duties:
o Strategy and Planning
 Sets strategic goals for outbound and inbound Study Away for DKU
 Establishes and maintains institutional partnerships and exchange agreements
 Develops inbound study programs for non-degree students studying at DKU, including exchange and direct enroll students, as well as Duke students
 Develops and maintains crisis, risk management and emergency response protocols for DKU students abroad
 Identifies and seeks internal and external funding opportunities for students and programs
 Develops processes, policies, and procedures relating to students engaged in both credit and non-credit bearing activities abroad
o Operations and Management
 Oversees the Office of Global Education, including personnel and financial management
 Serves as lead for user implementation of Terra Dotta, in close coordination with DKU IT, including identification of process and reporting requirements
 Manages cross-campus collaborations with faculty, academic units and administrative offices on global education initiatives
o Service and Representation
 Markets and promotes both inbound and outbound study away opportunities
 Represents Global Education at university functions, including admissions, recruiting, and parent events
 Hosts visiting delegations from Duke and other institutions, including agenda coordination and event promotion, in areas relevant to Global Education
o Assessment and Evaluation
 Coordinates assessment of both inbound and off-campus studies and activities, in collaboration with the Office of Assessment
o Other duties as assigned

This position directs and oversees the financial and operational activities for the organization including the preparation of current financial reports, and summaries, facilities and information technology needs. Collaborates with the President/CEO and Board of Directors in developing strategic and long-range analysis and financial modeling to support organizational initiatives.

Essential Functions:

• Responsible for the preparation of all financial statements, including income statement, balance sheets, tax return and serves as point of contact for auditing firms. Manages the organizations in-state and out-of-state annual incorporation filings. Makes appropriate financial adjustments according to established standards and guidance from Board of Directors.
• Drives the annual budgeting process including modeling and comparing projections/forecasts to actual figures. provides ongoing budget management by reviewing and sharing budgeted expenses to actual expenses; recommends and makes necessary adjustments to current budget and/or future projections. Works collaboratively with President/CEO and program managers; providing quarterly and annual reports including detailed budget analysis and financial recommendations.
• Utilizes statistical and financial reporting techniques to analyze financial data used for both short and long-range planning. Creates single and multi-year business plans to ensure the ongoing operation of the organization. Analyzes information, prepares summaries and presents in a concise manner appropriate for various audiences such as the Board of Directors, President/CEO, program managers, etc.
• Operates as a strategic partner in assisting to identify opportunities for expansion. Identifies operational vulnerabilities related to enrollment and revenue through financial analysis. Reviews and suggests improvements to overall planning processes. Serves as a resource to the treasury committee and Board of Directors.
• Initiates, executes and maintains organization contracts. Oversees the request for proposal process and makes recommendations for operational and facility service providers to President/CEO and Board of Directors. Negotiates the terms of all financial and operational related agreements including, but not limited to, facilities and conferences/workshops. Acts as liaison to HR department of host institution.
• Manages and reconciles the organization’s banking and financial systems. Responsible for managing, monitoring, and generating monthly reports on all accounts, including but not limited to,banking accounts/fees, wire transfers and ACH payments, internal check processes, credit cards, and receivables/payables.
• Initiates and manages the membership renewal process. Serves as the point-of-contact for membership renewals preparing materials and addressing inquiries.
• Manages the organization’s evolving facilities and IT infrastructure/needs for home office and remote locations/staff. Ensuring the system capabilities, security of data and identifying and mitigating vulnerabilities.

Position Title:

Student Affairs Manager (SAM)



About SFS:

The School for Field Studies (SFS) creates transformative study abroad experiences through field-based learning and research. Our educational programs explore the human and ecological dimensions of the complex environmental problems faced by our local partners, contributing to sustainable solutions in the places where we live and work.



Position Summary:

The SAM works closely with the Center Director to coordinate all non-academic components of the program, including risk management, group dynamics, community engagement, and daily program operations.



Location:

Current openings for the SAM position are in the following SFS locations:



Yungaburra, Australia

Paro, Bhutan

Siem Reap, Cambodia

Puerto Natales, Chile

Atenas, Costa Rica

Kimana, Kenya







Program Schedule:

SAM contract durations vary by location:



Australia: August 2020 to August 2021

Bhutan: August 2020 to August 2021

Cambodia: August 2020 to August 2021

Chile: August 2020 to May 2021

Costa Rica: August 2020 to August 2021

Kenya: August 2020 to August 2021





All positions are required to attend a week-long training at the SFS Headquarters in Beverly, MA in mid-August prior to departing for the field.



Reports to:

Center Director



Duties & Responsibilities

Under the oversight of the Center Director, the SAM, as an individual and as a member of program faculty/staff team, will:



Student Affairs:



Deliver in-country orientation and ongoing training to students in the areas of community building, critical thinking, cross-cultural issues, conflict resolution, self-awareness, communal living, and health and safety

Act as a resource to students for their program-related and personal needs

Facilitate communication within the student group and between staff and students

Preemptively monitor and address individual student and group attitudes and behavior

Keep the Center Director informed of potential problems

Participate in resolving group management issues and student discipline problems

Facilitate establishment and support of student committees



Safety & Risk Management:



Take responsibility for the safety of all program participants

Adhere to, actively model, and enforce all school-wide and program rules and polices

Coordinate incident reporting system and on-site safety audits

Ensure that Incident Reports are provided to SFS headquarters

Submit a Risk Management Plan to SFS headquarters prior to field trips

Participate in the review and revision of program risk assessment and management plans

Coordinate the program’s emergency plans, including for evacuation and fire safety

Recommend and review policies and procedures needed to manage risks

Coordinate the safety and health portions of the on-site orientation

Maintain all medical kits and safety supplies



Community Outreach:



Work with program faculty/staff to develop and implement community outreach activities

Arrange recreational programming for students within the local community

At all times, work to ensure good relations between the program and local community

Organize and facilitate guest speakers from the community



Program Support:



Coordinate and communicate scheduling of program to students as needed

Participate in training activities for new program staff prior to and during the program

Provide periodic reports, marketing materials, and student input to SFS headquarters

Participate in preparation of final reports and program field preparation guide revisions

In cooperation with other program staff and as delegated by the Center Director, provide day-to-day coordination of interns

Participate in planning activities prior to program start and in review post-program

As requested by the Center Director, assist with other logistical, group management, and administrative tasks



Daily Program Life:



Live on-site for the duration of each program period and take meals with students

On a rotating basis, take responsibility for Program-specific staff of the day duties

Ensure that all staff understand the responsibilities of the staff of the day role

Take part in, and occasionally lead, program upkeep projects, social, and field activities

Serve as program caretaker during breaks as requested by the Center Director

Drive standard transmission vehicles and outboard motorboats as needed



Compensation/Benefits

Salary, travel, and health insurance reimbursement. On-site room and board provided.



To Apply:

Submit a resume and detailed cover letter outlining relevant experience and preference(s) for job location. References will be required upon request. Equal Opportunity Employer.

Employee & FLSA Status: 1.0 FTE; FLSA Exempt
Department: Executive
Benefits: Full benefits (see below)
Reports To: Board of Directors

ORGANIZATION OVERVIEW
Mission Statement: HECUA (Higher Education Consortium for Urban Affairs) offers off-campus academic programs that provide students opportunities to do integrative intellectual, political, and artistic work in support of movements for social justice, peace, and environmental sustainability in the U.S. and abroad.
Vision Statement: Informed by a deep respect for the knowledge of communities most impacted by injustice, HECUA’s programs envision students, teachers, and community members as co-learners and co-creators.

For fifty years, HECUA has offered off-campus academic programs that provide undergraduate college students opportunities to do integrative intellectual, political, and artistic work in support of movements for social justice, peace, and environmental sustainability in the U.S. and abroad. HECUA pushes students to view their program as more than an intellectual exercise. HECUA is committed to educating the whole student by fostering emotional intelligence, moral imagination, and compassion. Programs involve classroom work, field experiences, and carefully constructed and monitored internship projects at partner organizations.

JOB OVERVIEW
The Executive Director is responsible for providing vision and leadership to the entire organization. Reporting to the President and Board of Directors, the Executive Director has overall strategic and operational responsibility for the organization’s mission, staff, services and programs, and future growth. This is a supervisory position with four direct reports including the Director of Enrollment, Director of Programs, Director of Finance & Operations, and the Communications & Marketing Manager.

KEY RESPONSIBILITIES

1. Vision & Strategic Leadership and Development (20%)
In conjunction with the Board of Directors, develop a shared vision and strategic plan through a collaborative process.
Demonstrate open and interactive leadership practices that draw on ideas and resources within the organization and allow the organization to adapt to changing environments.
Develop annually a set of short-range (one-year) operating goals to implement the organization’s strategic plan, ensuring that the vision and plan reflects HECUA’s unique position and strengths.
Ensure that HECUA’s philosophy, vision, and mission are understood and practiced throughout the organization and implemented through its services and programs.
Provide leadership for HECUA’s varied and unique contributions to its member organizations, students, and stakeholders, as well as to the larger public on issues related to HECUA’s mission and goals.


2. Financial Stewardship and Viability (20%)
Provide effective stewardship of HECUA’s resources to achieve strategic goals and organizational mission.
Oversee the preparation of an annual budget for Board approval and its implementation, in accordance with all current laws and regulations.
Oversee management of HECUA’s organization\'s resources within budget guidelines working in collaboration with the DFO and Board Finance Committee.
Provide leadership for the ongoing development and implementation of HECUA’s Advancement Plan while working in collaboration with the Board and staff.
Support the emerging culture of philanthropy within HECUA with relationship-based strategies and appeals to donors.
Identify and pursue funding sources, including establishing strategies to approach foundations, submit proposals and oversee administration of fundraising records and documentation.


3. Management and Supervision (20%)
Supervise and support the staff management and leadership teams.
Provide leadership in establishing an organizational climate that attracts, retains, and motivates staff for the most effective implementation of HECUA’s mission.
Oversee personnel management.
Oversee staff in the design, marketing, promotion, delivery and evaluation of programs, products and services.


4. Community, Public, and Other External Relations (15%)
Serve as the chief spokesperson for HECUA, articulating the organization’s mission, programs, and activities, and ensuring that HECUA maintains strong relationships with its various constituencies and its local, national, and international partners and colleagues.
Foster mutually beneficial relationships with the leadership and key offices at HECUA’s member colleges and universities.
Initiate and develop new consortium members, and forge relationships with networks and organizations that may provide new opportunities for HECUA, as appropriate.


5. Board Interface, Administration, and Support (15%)
Implement policies and procedures of the Board.
Communicate effectively with the Board and provide accurate and timely information to the Board and President to help the Board reach sound decisions and establish policies, gauge progress toward achieving organizational goals, and address issues of concern to the Board and organization.
Serve as the primary interface between the Board and staff.
Attend all full Board and Executive Committee meetings, and other committee meetings as necessary, and participate in deliberations as ex-officio member of the Board and its committees, except on the occasion of own review of performance and compensation.
Assist the President, Chairpersons of Board committees, and other officers of the Board to facilitate the effective exercise of responsibilities of officers and Board committees.
Identify relevant policy issues; initiate and direct the development of new policies for Board approval.
Work with the Board to prepare long-range strategic plans for HECUA, revise as needed, and implement those plans to meet HECUA’s mission and goals.
Work with the Board in conducting an annual evaluation of the performance of the HECUA organization and the Board.


6. Program & Organizational Administration (10%)
Participate in organization-wide activities (retreats, monthly staff meetings, etc) and cross-program exchanges to contribute to the broader work of HECUA.
Support HECUA’s mission and values by serving on active committees or working groups as able, and by incorporating organization-wide initiatives into program work.

Working Conditions: The HECUA offices are located at 2233 University Avenue, Suite 210, Saint Paul, MN 55114, conveniently located off the Green Line as well as bus routes 63, 67, and 87. This position works primarily in an individual office on the second floor, available via elevator or stairs. While the building allows pets, the office is pet free with the exception of service animals. Laptop computers and workstations are provided, with accommodations available for seated or standing desks. Infrequent travel in and beyond the Twin Cities Metro is required for this position.

Terms: This is a year-round, full-time position. The starting salary ranges from $83,000 to $90,000, commensurate with experience and qualifications. HECUA offers competitive health benefits, life and disability insurance, paid time off, and a generous 403(b) retirement plan. The preferred start date for the position is: August 1, 2020.

To Apply: The priority application deadline is 8am CST Monday, May 11, 2020, though applications may be accepted after that date until the position is filled. Interested candidates should email a PDF cover letter, resume and vision statement for HECUA moving into its 51 year and beyond to: hecuasearch@umn.edu. Please include “HECUA Executive Director” in the subject line. No phone calls please.

HECUA is an equal-opportunity employer. People of color, people with queer & trans identities, and people with disabilities are strongly encouraged to apply.

Background Check: Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment.

The Forum on Education Abroad is pleased to welcome applications for the position of Editor of Frontiers: The Interdisciplinary Journal of Study Abroad. As a representative of the journal to scholars and practitioners in education abroad and related fields of inquiry, the Editor will be expected to be actively engaged in the field of education abroad and possess scholarly research interests and an active publication record within education abroad. They will be responsible for the overall quality of the intellectual content of the journal and for overseeing the peer review processes for the journal’s bi-annual issues (April & November) to ensure consistency, timeliness, equity, and transparency. The Editor will be responsible for upholding the mission and scope of Frontiers by selecting novel articles that represent important contributions to knowledge in our field, ensure rigor and integrity in research, and represent a wide array of scholars and disciplines. They will work closely with the Managing Editor to plan and develop additional publishing projects, e.g., special issues, virtual issues, conference presentations and outreach, and more.





We seek an experienced professional with the vision to explore new methodologies and frameworks that speak to readership in international education and beyond. The Editor will serve a 5 year term with the possibility to renew for up to 3 years. The position will begin July 1, 2020.


Published since 1995, Frontiers is an open-access, peer-reviewed academic journal that communicates the latest research on education abroad within a multi-disciplinary forum to reflect on critical issues and concerns for academics and professional practitioners. Frontiers is committed to an equitable and inclusive approach to scholarly publishing.





Tasks:


- Article Workflow and Editorial Decision-Making: Receive and review all submissions, assign manuscripts to editorial board members/other peer reviewers for review, make final editorial decisions based on peer reviewer feedback; ensure timeliness and ethics of this process and provide constructive feedback to all authors who submit to Frontiers; deliver manuscripts to publisher in timely manner


- Outreach and Promotion: Actively seek opportunities to promote the journal through presentations and publications, including optional editorials for the journal; represent Frontiers at professional conferences, including required attendance at The Forum on Education Abroad’s Annual Conference each year; actively recruit submissions and engage scholars from diverse disciplines and backgrounds in publishing and peer review processes


- Journal Management and Direction: Work closely with and coordinates with Managing Editor to establish goals and monitor progress, ensure on-time publication of regular issues, develop ideas for special issues and other publications


- Editorial Board: Editor serves as chair of the board and oversees its work; selects peer reviewers; recommends board members and other editorial positions to Managing Editor as as required





Remuneration:


- $5000 USD annual stipend, paid quarterly


- Conference registration fee waived for The Forum’s Annual Conference


- Opportunity to apply for grants and travel assistance from The Forum on Education Abroad





To Apply:


Send a C.V., writing sample, and a cover letter outlining your qualifications and your vision for the journal to the attention of Managing Editor, Amelia Dietrich at frontiersjournal@forumea.org. Finalists will be invited for an interview via Zoom with members of the Editorial Board’s Nominating Committee.





Deadline: Preference will be given to applications received by May 29, 2020. If you are interested in applying but are unable to prepare your materials before this deadline, please contact Managing Editor, Amelia Dietrich at frontiersjournal@forumea.org to indicate your expression of interest.





The Forum on Education Abroad is a 501(c)(3) non-profit, membership association recognized by the U.S. Department of Justice and the Federal Trade Commission as the Standards Development Organization (SDO) for the field of education abroad. The Forum develops and disseminates comprehensive standards of good practice, resources and training; advocates for education abroad and its value; and engages the field in critical dialogue to benefit students. The Forum’s 800+ institutional members include U.S. colleges and universities, overseas institutions, consortia, agencies, organizations, and foundations who are committed to improving education abroad.

For a complete description and to apply please see here: https://wd1.myworkdaysite.com/en-US/recruiting/scu/scu/job/Santa-Clara-CA/Director-of-International-Students-and-Scholars_R769

Overview of position:
The Director of International Students and Scholars isresponsible for providing results-oriented leadership and management for adynamic department that provides comprehensive services to Santa ClaraUniversity’s international students and scholars in the Global Engagementunit.  The Director of International Students and Scholars is a key memberof the Global Engagement Leadership Team responsible for campus internationalizationand global strategy for the University.  The Director will be committed tosupporting student success and actively advancing global diversity in keepingwith best practices in international education.  The Director of ISS workswith students, faculty and staff including Undergraduate, Graduate, Non-degreeprograms in all six schools and the College.   The Director of International Students and Scholars is responsiblefor managing the F-1 and J-1 programs for the University including immigrationcertification, reporting, administration, advising and the development anddelivery of support services for international students and scholars. S/he supports Global Nomads; US citizens living abroad studying at SCU. S/he serves as the primary spokesperson for International Students and Scholarsat campus presentations and events, and leads and manages a small and dynamicteam.   The Director activelyengages the University community in programs and activities and promotesunderstanding of the unique needs of the international studentpopulation.   Santa Clara University hosts approximately 1,400 internationalstudents, the majority of whom are graduate students.  In addition, SCUsupports 15-30 scholars each year.  International education is a keycomponent of Santa Clara University’s commitment to social justice anddiversity and inclusion.  Following the 2011 University Strategic Planwhich prioritized Global Engagement and Understanding, the University hasentered a phase of dynamic growth and development of global initiatives andenhanced connections among global programs resulting in a decade of significantgrowth in international students, international scholars, global partnerships,education abroad and programs emphasizing diversity and intercultural andglobal learning. 
Best,Susan

The University of Delaware invites nominations and applications for the position of Director of the Institute for Global Studies. The University of Delaware, a state-supported, privately managed institution, is located midway between Washington, DC and New York City. The Director provides oversight and leadership to the programs, extramural projects, and activities associated with the Institute for Global Studies and fosters an organizational climate that supports global education and values diversity. The Director works in collaboration with the colleges and other academic and administrative units to facilitate, expand and enhance campus internationalization, intercultural learning, and global initiatives.

MAJOR RESPONSIBILITIES:

Provides leadership and a vision consistent with the global educational mission of the university
Coordinates academic policies, programs and activities of the Institute for Global Studies
Determines the strategic objectives, short- and long-range planning, and the implementation of programs to meet global initiatives
Oversees study/travel programs, institutional agreements, international delegations, extramural projects, and the fiscal and personnel management of the Institute for Global Studies
Operates in collaboration with students, scholars, faculty, senior leadership, and administrative staff to create conditions that support and enhance campus-wide global objectives
Actively identifies and oversees external funding, including grants, for international initiatives
Represents the university with the local program administration and externally to the local media, educational and governmental agencies, and the community at large

Provide leadership in articulating and implementing the College’s vision for global education and in maintaining and strengthening the College’s wide array of international initiatives, including the Elementary/Special Education programs in Florence and Belfast, the PC-in-Rome program (in collaboration with CEA and the Department of Theology), the new PCSB in Shanghai and DWC “Civ in London” semester initiatives, and the education abroad experiential learning initiative with the School of Business.

Review of applications will begin in March 2020 and will continue until the position is filled.
Essential Duties:

1. Collaborate with senior administration in supporting the international and student engagement goals of the College’s Strategic Plan. Direct the development and administration of education abroad policies and procedures, and advise the President’s Senior Cabinet on issues related to international education. Serve as a clearinghouse and resource and provide guidance for all College-sponsored international travel, and promote and guide College constituents on fellowships and other professional development opportunities related to global education. Collaborate with Center for Teaching Excellence (CTE) and Center for Engaged Learning (CEL) to further global learning initiatives across campus. Partner with Mission & Ministry on planning for international service immersion trips and establish appropriate connections between Mission & Ministry and the PC-in-Rome study abroad program. Serve as an ambassador and resource in the recruitment for international Dominican Friars, and provide assistance and resource support in planning pilgrimages. Champion the benefits of study abroad and other international immersion experiences and lead and partner on initiatives that help students leverage and enhance their PC education. Provide support and guidance for service learning abroad immersion experiences. Collaborate with appropriate offices on crisis planning and management for people engaged in global education initiatives. Monitor and communicate potential international crises and conflicts that may affect the safety and security of travelers.

2. Guide and support academic departments and faculty in the development and oversight of study abroad options that integrate with the College liberal arts curriculum. Provide departments and faculty with appropriate faculty development opportunities to lead and administer educational programs abroad, including the Elementary/Special Education programs in Florence and Belfast, the PC-in-Rome program (in collaboration with CEA and the Department of Theology), the new PCSB in Shanghai and DWC “Civ in London” semester initiatives, and the education abroad experiential learning initiative with the School of Business. Collaborate closely with faculty in the development, execution, and sustainable growth of faculty-led abroad (FLA) programming in efforts to diversity geographic destinations, reduce curricular barriers, and champion accessibility through the strategic allocation of Santander Diversity scholarships – all hallmark features of PC200.

3. Administer and provide leadership for the Center for Global Education and its operations in support of students studying abroad. Direct and develop comprehensive supports and services for students at various stages of study abroad. Oversee the development and maintenance of the Center’s web site and associated publications. Ensure the Center’s participation in College-sponsored events and programs. Manage budgets, including the Center’s regular operating budget and the PC-in-Rome-budget. Direct and oversee the College’s administration of the home-school tuition model. Work with Institutional Advancement to identify external funding opportunities.

4. Lead the Center for Global Education in promoting and supporting good practices and norms of the education abroad profession, both on-campus and with the external community.
Marginal Duties:

1. Perform all other duties as may be required.

The Office of Global Learning is part of the Office of the Vice Provost for International Affairs. As such, we share the mission of developing and supporting global learning activities across the Cornell University community—in Ithaca, New York City, and the world. As a comprehensive international education unit, our office helps Cornellians from around the world grow as global learners. Our team coordinates education abroad experiences for Cornell students, advises international students and scholars on federal immigration and labor regulations, supports the engagement and success of international students and scholars into the Cornell community, and promotes cross-cultural competency on campus and beyond.

The Education Abroad Program Manager works in conjunction with faculty members and senior staff to develop and implement accessible, safe, fiscally sound, and meaningful short-term education abroad programs for undergraduate and graduate students. Reporting to the Senior Associate Director of Education Abroad, this new position will support the expansion of policy and processes to guide and enhance short-term programming at Cornell. The position will lead on program development and administration as well as enrollment management and advising.

The position’s primary focus will be:

-Support the expansion of policy and processes to guide and enhance short-term program development and administration at Cornell, such as by formalizing a program proposal and review process, timelines, division of responsibility, and implementation guidelines.
-Advise faculty on the program proposal creation and submission process, confirming that proposals meet all required attributes including program design, marketing and recruitment plans, effective use of off-campus sites, pre-departure orientation, and emergency plans.
-Support the creation and implementation of the program itinerary, logistics, and budget.
-Provide ongoing program development assistance to faculty. Act as primary contact between third-party vendors and faculty; review vendor bid responses to provide guidance to faculty.
-Ensure compliance with academic, financial, and health and safety policies.
-Develop and implement program-specific marketing and recruitment strategies in collaboration with faculty and the Global Learning outreach team.
-Serve as the primary program contact and advise students on academic alignment, eligibility, and the application process.
-Manage online applications and select participants in collaboration with faculty and collaborators in the Colleges.
-Support program assessment and student evaluations.

Under the supervision of the Assistant Director, assist with the recruiting, advising, orienting, and placing of students in outgoing education abroad programs (direct enrollment, international and national exchange and program providers) and students in incoming exchange programs. Design and implement pre-departure and re-entry programs. Assist in the day-to-day operations of the office.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Provide advisement on an individual and group basis during program selection process.

Screen, advise and place students in education abroad programs and international internships. Advocate on behalf of incoming national and international exchange students with academic deans and other administrative offices at URI.

Develop promotional materials related to education abroad. Facilitate URI 101 and 102 sessions and other education abroad workshops, Study Abroad Fair and professional visits by affiliated program representatives.

Maintain expertise in higher education systems and oversee a portfolio of programs and exchanges. Assist in developing and promoting URI education abroad programs, provide input into admissions decisions, and ensure students’ compliance with registration and transfer credit requirements.

Assist with evaluation and development of ongoing and new programs. Assist with the collection and reporting of data, which includes but is not limited to program evaluation, and the development of policies and procedures to improve program and service effectiveness.

Maintain and update TDS for Study Abroad (StudioAbroad) website to reflect accurate program offerings and application requirements.

OTHER DUTIES AND RESPONSIBILITIES:

Share collaborative efforts with the Assistant Director and with academic and non-academic units within the University.

Work with academic departments and other University offices to gather information related to program evaluation and development as well as international student recruitment.

Collect and analyze follow-up data on students who have studied and interned abroad for the purpose of evaluating program effectiveness and developing new strategies for orientation and re-entry programs.

Perform other duties as required.

LICENSES, TOOLS AND EQUIPMENT:

Personal computers, printers; word processing, database management, spreadsheet software.

The Council for Christian Colleges & Universities (CCCU) seeks an Assistant Director of Enrollment and Marketing who is responsible for managing the enrollment and marketing responsibilities for our 10 BestSemester programs in 9 different international and domestic locations. BestSemester is known for faith-integrated, academically challenging global, experience-based programing with excellent faculty and staff. Program directors are supported by a Washington, D.C. based support team (marketing, enrollment, campus relations, crisis management and curricular development and planning).

The CCCU believes that experiential learning through domestic or global study abroad is a key contributor to intellectual and spiritual growth. A successful candidate will have a proven record of coordinating and implement marketing initiatives and successful meeting enrollment goals.

The CCCU is a higher education association of more than 185 Christian institutions around the world. With campuses across the globe, including more than 150 in North America and nearly 30 more from an additional 18 countries, CCCU institutions are accredited, comprehensive colleges and universities whose missions are Christ-centered and rooted in the historic Christian faith. Most also have curricula rooted in the arts and sciences. The CCCU’s mission is to advance the cause of Christ-centered higher education and to help our institutions transform lives by faithfully relating scholarship and service to biblical truth (www.cccu.org).

Core Responsibilities:
Marketing & Communications
• Create and implement overall marketing plan and strategy for all target audiences including students,, faculty/administration, and parents.
• Serve as the primary CCCU contact for Off-Campus Study Coordinators. Routinely draft sensitive communication regarding changes to program itineraries, safety issues, and the like.
• Be the lead editor for academic-related, program costs, and policy web pages for all programs
• Contribute ideas to the OCSC newsletter, and draft opening letter each quarter.
• Coordinate with CCCU communications team on BestSemester stories for Advance magazine and e-Advance newsletter
• Oversee the work of the Marketing Specialist as it relates to BestSemester.
• Manage and oversee the Alumni Ambassadors program including, but not limited to: oversee the collection and ongoing maintenance of alumni data; recruit, hire, and train alumni ambassadors each semester; manage alumni transcript requests; and utilize alumni data for study abroad fairs, phone-a-thons, campus visits, and recruitment events.

Registrar Responsibilities
• Oversee program enrollments, statistics, registration, grade reports and permanent record
• Oversee TerraDotta administration
• Ensure all grade reports are processed on-time. Review any proposed changes to the grade report format, and liaise with campuses regarding how credit is awarded for our programs.
• Update and maintain BestSemester’s Academic Catalog (web, Academic Catalog, brochures, etc.)
• Maintain the school of record agreement with Biola University, and work with each individual SOR student to gain acceptance and help their campus understand the unique nature of the agreement.
• Liaise with OCSCs through networking groups to gain an understanding of our various campus’ policies with regard to financial aid and program participation

Enrollment Management
• Supervise and manage admissions coordinators including holding regular staff meetings and check ins and provide annual performance reviews.
• Manage application and enrollment process across all programs, including the continued development of the BestSemester application system, e-signature documents, insurance requirements, and materials
• Serve as the administrator and champion of the BestSemester CRM, assigning general inquiry leads to Admissions Coordinator and rolling out new features
• Onboard all new staff on enrollment systems, communication plans, and processes.
• Monitor the weekly stats and regularly meet with admissions coordinators on lead management techniques and best practices to increase enrollment.
• Work with cabinet in setting realistic enrollment goals based on stats and trends.
• Compile reports and data on top sending campuses, trends in program participation, and enrollment conversion rates.
• Serve as the staff liaison to the Chief Enrollment Officers Commission.

Senior Director of Educational Programs
Expected Start Date: April/May 2020
Full Time, Exempt
Washington, DC

The Council for Christian Colleges & Universities (CCCU) seeks a Senior Director of Educational Programs who is responsible for directing the operations of the DC-based BestSemester support team, as well as supporting the BestSemester staff in 9 different international and domestic locations. BestSemester is known for faith-integrated, academically challenging global, experience-based programing with excellent faculty and staff. Program directors are supported by a Washington, D.C. based support team (marketing, enrollment, campus relations, crisis management and curricular development and planning).

The CCCU believes that experiential learning through domestic or global study abroad is a key contributor to intellectual and spiritual growth. A successful candidate will have a proven record of accomplishment in successful relationship and partnership building, legal, risk, and budget management.

This position reports to the Vice President for Educational Programs.

The CCCU is a higher education association of more than 185 Christian institutions around the world. With campuses across the globe, including more than 150 in North America and nearly 30 more from an additional 18 countries, CCCU institutions are accredited, comprehensive colleges and universities whose missions are Christ-centered and rooted in the historic Christian faith. Most also have curricula rooted in the arts and sciences. The CCCU’s mission is to advance the cause of Christ-centered higher education and to help our institutions transform lives by faithfully relating scholarship and service to biblical truth (www.cccu.org).

Core Responsibilities:
Student Programs Administration
• Stay current on knowledge and trends in the field of global and experiential education.
• Advise and serves as primary liaison and accountability structure for Directors at each site to ensure the standard of excellence and best practices are being followed for effective program operation and management; this work includes meeting with each program director at least once a month, virtually or in-person, and providing feedback to the Vice President for Educational Programs, who conducts the annual performance reviews for each program director
• In absence of Vice President, or by delegation, have management and decision-making responsibility for all student program operations
• Serve as primary decision maker for unforeseen challenges and circumstances
• Consult and advise BestSemester program teams on matters of discipline, health and safety, and academic policy
• Review student evaluations and program directors’ semester reports as part of ongoing assessment
• Assist Vice President in planning and coordinating Program Directors’ annual meeting, staff conferences, and SAPC visits
• Prepare /maintain student programs policies manual

Legal & Risk Management
• Develop MOUs and negotiate, maintain, and manage consortium agreements with partner institutions. Serve as the primary contact for partner institutions.
• Develop relationships and secure new partnership agreements with both CCCU and non-CCCU campuses.
• Develop new signature documents and waivers for students requesting payment plans, and/or vaccination exemptions, and oversee the use of all BestSemester signature documents to ensure all appropriate documentation for each student is received prior to program arrival.
• Answer the 24-hour emergency response line, and coordinate the DC program response to any issues.
• Ensure the Student Programs crisis management plan is updated each summer and field questions from programs regarding changes to their plans.
• Update the online incident reporting system, and read and respond to all incidents on programs, including reporting any incidents to campuses as needed.
• Serve as the Title IX coordinator for the CCCU, staying up-to-date on training and advising programs on appropriate actions during Title IX events. Serve as the primary communicator reporting Title IX incidents to campuses and liaise with their staff to facilitate any necessary investigations.
• Develop and maintain the healthcare questionnaires and Healthcare Provider Clearance forms for all programs ensuring the forms and questions are HIPPA compliant. Review all student applications that indicate they are currently being treated for an ongoing medical or mental illness. Determine whether or not students require additional paperwork for program approvals based on their health status.
• Consult with the CFO and insurance broker on the appropriate insurance coverages for program sites.
• Review daily OSAC reports from the state department regarding events affecting our program areas
• Stay up to date on new regulations and legislation on the state, federal, and international level that may impact program activities in the field of international education (i.,e. GDPR, Title XI, FERPA) and create and implement the appropriate process and policy changes to ensure compliance.
• Serve as the DC office consultant for any student disciplinary issues including probations and dismissals, ensuring compliance and equity in policy enforcement across all program sites.
• Assist leadership team and Assistant Director of Enrollment & Marketing to coordinate communication efforts in crises.

Financial Management
• Build and manage the student programs budget, setting program fees and establishing enrollment goals
• Coordinate student billing with CCCU’s finance department which includes, but is not limited to, the collection and approval of fee reductions; negotiating special bill arrangements; and overseeing collections of unpaid invoices.

Oversee day-to-day management of DC Student Programs Office
• Manage day-to-day operations of the DC BestSemester office.
• Supervise Assistant Director of Enrollment & Marketing including holding regular meetings and check ins and provide annual performance review.
• Plan and lead regular student programs staff and strategy meetings.

Job Summary
Serves as the liaison with our partner universities for outbound semester/year exchange students and student teachers including application processing, interviews, registration, course approval, credit substitution, financial processes, housing arrangements abroad, and outreach. Serves as the liaison for international exchange students including admission, application, registration, housing arrangements, airport pick-up, on-site orientation and arrival set-up. Advises students on study abroad programs focusing on exchange, affiliate, and student teaching abroad.

Primary Duties and Responsibilities
1. Manages logistical and academic arrangements for inbound and outbound exchange students, student teachers, and students participating on affiliate programs.

2. Serves as a liaison for USM exchange partnerships. Works with USM faculty and staff in managing these programs; provides necessary promotional/application materials. Maintains exchange program budgets, parity, and agreements.

3. Promotes USM exchange and student teaching programs through campus events and class visits. Assists as necessary with program-wide outreach efforts.

4. Updates Office of Study Abroad website regarding exchange, affiliate and student teaching programs. Maintains applications for inbound and outbound exchange, student teaching, and affiliate programs.

5. Provides support to Office of Study Abroad operations by answering telephones, assisting students, program advising, application processing, assisting with logistical matters, assisting faculty engaged in study abroad and performs other duties as assigned.


About The University of Southern Mississippi
The University of Southern Mississippi (USM) is a comprehensive public research institution delivering transformative programs on campuses in Hattiesburg and Long Beach, at teaching and research sites in central and southern Mississippi, as well as online. Founded in 1910, USM is one of only 130 universities in the nation to earn the Carnegie Classification of Institutions of Higher Education\'s \"R1: Doctoral Universities - Very high research activity\" designation, and its robust research enterprise includes experts in ocean science and engineering, polymer science and engineering, and sport venue safety and security, among others. USM is also one of only 40 institutions in the nation accredited in theatre, art and design, dance and music. As an economic driver, USM generates an annual economic impact of more than $600 million across the state. USM welcomes a diverse student body of approximately 15,000, representing 71 countries, all 50 states, and every county in Mississippi. USM students have collected four Truman Scholarships and 36 National Science Foundation Graduate Research Fellowships, while also leading Mississippi with 24 Goldwater Scholarships, an honor that recognizes the next generation of great research scientists. Home to the Golden Eagles, USM competes in 17 Division I sports sponsored by the National Collegiate Athletic Association (NCAA). For more information, visit www.usm.edu.

As an Affirmative Action/Equal Employment Opportunity employer/Americans with Disabilities Act institution, The University of Southern Mississippi encourages minorities, women, veterans and persons with disabilities to apply.

Global Engineering Engagement, within the College of Engineering at The Pennsylvania State University is soliciting applications for a full-time, non-tenure line Teaching Professor – Open Rank and may be filled as an Assistant or Associate Director as determined by qualifications. The College seeks an innovative, visionary thinker to drive strategic expansion and enhancement of faculty driven international education opportunities for engineering students that strive to achieve equity and access for all participants. It is expected that this role will advance program sustainability by developing expertise on details of faculty-led programs through ongoing communications with departments, program leaders, the office of Global Programs, and contacts abroad; support faculty in creating impactful programs that emphasize collaborations with strategic partners and initiatives; support the development of itineraries for faculty-led programs that encourage gains in global competences and foreign language; promote best practices on education abroad programs, including the development of workshops related to excellence in running engineering programs abroad; assist in developing and delivering pre-departure courses and workshops for faculty and students as they prepare to travel abroad; oversee assessment of faculty-led programs as a basis for programmatic enhancements to achieve academic and developmental objectives; and assist in creating and managing budgets for faculty-led programs.

Program Assistant

The purpose of this position is to provide support in the areas of program delivery, student life, community engagement and outreach, program safety, risk management, group dynamics, logistics, waterfront programming, academics, research, and site maintenance. The position works closely with the Student Affairs Manager (SAM) in student life programming, risk management, and community outreach. The position also assists the Diving Safety Officer (DSO) and Marine Operations Coordinator (MOC) in the implementation of the dive and waterfront program. This includes assisting with the safe and prudent conduct of SCUBA, snorkeling, swimming, and boating activities conducted at the Center.



Location:

The SFS Center for Marine Resource Studies - South Caicos, Turks & Caicos Islands




Contract Dates:
August 24, 2020 through August 9, 2021

Reports to:

Center Director

Day to day supervision may be delegated to Student Affairs Manager, Dive Safety Officer, Marine Operations Coordinator, Faculty, and Site Managers as appropriate.



Duties/Responsibilities:

Student Life (20%)



Assist in the delivery of in-country orientation and ongoing training to students in the areas of community building, critical thinking, cross-cultural issues, conflict resolution, self-awareness, communal living, and health and safety

Help organize students to perform their required tasks in support of the residential aspects of program, e.g., food preparation, recycling efforts, center clean-ups, student committees, etc.

Participate in planning activities prior to the program start and in review/analysis following students\' departure

Act as a resource to students for their program-related and personal needs

Facilitate communication within the student group

Keep the Center Director informed of potential problems

Participate in resolving group management issues and student discipline problems



Community Outreach: (25%)



Work with program faculty/staff to develop and implement community outreach activities

Arrange recreational programming for students within the local community

At all times, work to ensure good relations between the program and local community

Organize and facilitate guest speakers from the community



Safety & Risk Management (10%)



Adhere to, actively model, and enforce all SFS and Center policies, procedures, and rules.

Participate in the review and revision of Center Risk Assessment and Management plans

Recommend and review policies and procedures needed to manage risks

Know the emergency procedures plan for the Center, including evacuation plan

Participate in the safety portions of the on-site orientation and conduct safety briefings for students and/or staff

Complete Incident Reports when appropriate and contribute to Safety Audits

Ensure that first aid certifications are kept up to date via periodic courses offered by SFS between program sessions

Report infractions of Center rules to the Center Director in a timely fashion

Maintain the First Aid equipment and help create and document safety procedures



Program Support (20%)



Participate in planning activities prior to the program start and in review/analysis following students\' departure

Participate in training activities for new center staff prior to and during the program

Assist with administrative or logistical tasks such as data logging, purchasing, keeping inventories, record keeping, and routine maintenance of site and equipment as requested

Participate in preparation of the Final Reports and other required reports and/or manual revisions as requested

Assist with other logistical, group management and administrative tasks

Live on-site for the duration of each program period and take meals with the students

On a rotating basis, take responsibility for Center-specific \"staff of the day\" duties

Take part in, and occasionally lead, Center upkeep projects, social and field activities

At the request of the Center Director, serve as caretaker for Center during program breaks and center rentals

Drive standard transmission vehicles and boats as needed



Waterfront Support (20%)



Assist with Waterfont logistics including leading snorkel trip and tending boat

On occasion lead kayak trips with students and community members

Drive standard transmission vehicles and boats as needed



Academics (5%)



Assist in organizing the library, teaching aids, research materials and projects, community service projects, recreational activities, and other program activities as requested

Assist students with academic and research materials and projects

Organize and prepare support materials for faculty lectures and field trips including slides, photographs, charts, graphs, maps, field samples and equipment

Other duties as required



Compensation/Benefits



Salary

Onsite room and board

Emergency medical evacuation and repatriation insurance coverage

International Health Insurance reimbursement

Travel Reimbursement for travel to and from the Center at the start and completion of contract

NIB/NHIP Benefits





To Apply:

Submit a resume and detailed cover letter outlining relevant experience online. References will be required upon request.

Equal Opportunity Employer.

The University of North Dakota International Center Study Abroad (ICSA) is delighted to announce an opening for a Study Abroad Advisor.

This position provides leadership for all aspects of the UND Study Abroad portfolio, including goals to increase study abroad engagement and the number of faculty-directed programs. The role advises UND students, faculty, and staff on study and internship abroad opportunities, which include, but are not limited to faculty-directed, exchange, affiliate, and direct-enroll programs. The position will also work closely with colleges to develop and manage an expanding faculty-directed program.

The two-person Study Abroad Advisor team reports to the Assistant Director, International Center. ICSA seeks a candidate who is eager to contribute to growing study abroad participation, with the goal of comprehensive internationalization, supporting student retention, and contributing to the One UND Strategic Plan.

International Studies and Programs (ISP) at Michigan State University is seeking to fill the position of Coordinator, American Semester Program Direct Enroll, Short Courses and Special Programs in the Office for Education Abroad. MSU has a high-volume, high-profile education abroad operation. The Office for Education Abroad has over 25 professional international educators who collectively support nearly 3,000 MSU education abroad participants each year.

The coordinator provides effective day to day operation for all customized, non-degree inbound short course programs including semester and academic year programs and customized programs (special programs) for partner universities and MSU departments. The coordinator assists in achieving annual enrollment targets and is responsible for maintaining strong partner relationships with governments, organizations and universities that send students on short course or special programs. Year round, the coordinator manages all special programs for on-site exchange and inbound study abroad students. These special programs include orientations, on and off campus activities, cultural excursions, graduation and farewell events. The coordinator also manages the ambassador and short course interns which involves managing domestic students who assist with American Semester Program & Exchanges (ASP&E) programming. The coordinator provides consistent and comprehensive student services utilizing a wide variety of established campus resources. The coordinator ensures that IPSPs operations align with MSU processes, policies and procedures, and leverages systems and software to maximize communication efforts and improve office efficiency.

JOB DESCRIPTION

The Coordinator, American Semester Program Direct Enroll, Short Courses and Special Programs, under the direction of the assistant director for International Partnerships and Special Programs,

• Assists with all aspects of maintaining and enhancing ASP short course, special, semester and yearlong programs, including facilitating new program development, management, and stewarding existing partnerships
• Assists with student recruitment activities, both domestically and internationally, including conferences, education abroad fairs, partner/campus visits, and presentations
• Liaises with MSU faculty and college administrators
• Provides continuous review and improvement of processes for efficiency and accuracy and assists with strategic planning and initiatives, budgetary oversight, personnel recruitment and training, reporting requirements, and adherence to University policies
• Assists with the facilitation of student recruitment activities, both domestically and internationally, including conferences, education abroad fairs, partner/campus visits, and presentations
• Identifies opportunities for special programs that align with MSU’s and IPSP’s strategic mission
• Provides on-going student support services for all ASP participants, including promoting student activities and events, implementing and maintaining emergency protocols, monitoring student health and well-being, and assuring academic integrity
• Provides comprehensive support for course selection, visa preparation, orientation and referrals to campus wide offices
• Provides comprehensive enrollment management support at all phases of participation, including inquiry, application, Liaise with various on-campus units, including but not limited to OISS, Registrar, Housing, and HR to insure the unit is following the most update to date policies and procedures and to insure a quality student experience
• Communicates and trains unit on new protocols or procedures, as needed
• Assists with events such as the education abroad fair, regional/thematic promotional events, and program-specific information sessions
• Assists with development of ASP&E promotional products and marketing materials
• Assists with the development of ASP&E marketing and communications material, brochures, websites, social media and partner communication
• Manages ongoing development, production and maintenance of the ASP&E website, including designing & constructing web pages, creating & processing media elements, creating interactive web features, creating & improving program-specific web pages; maintaining consistency between the ASP&E website and the main ISP website
• Assists with social media garden management and social media campaign initiatives
• Assists IPSP Assistant Director with strategic marketing development
• Recruits, interviews and hires ambassadors and summer interns to assist with ASP&E
• Supervises ambassador and summer stewards
• Provides ongoing leadership development and training
• Oversees the Ambassador Program including coordinating and maintain ambassador calendar of events

The position will also be encouraged to contribute to the profession of education abroad, which may include attending regional, national and international conferences, and planning and implementing faculty and staff site visits. The position will be similarly encouraged to contribute to the field of education abroad, which may include producing scholarly publications, conducting outcomes assessment research, etc.

ABOUT ISP, MSU, AND THE EAST LANSING COMMUNITY

Throughout its 50+ year history, Michigan State University’s International Studies and Programs has provided leadership to facilitate cross-college and cross-content research and project collaborations. Such collaborations over time have resulted in a strong network of relationships on the ground in countries facing the world\'s most pressing problems and promising opportunities. ISP’s international units and institutes work on behalf of the entire university to mobilize Michigan State University’s research capacity, enhance educational programs, strengthen international experiences, support foreign language instruction, and build international partnerships.

MSU is one of the largest university campuses in the U.S. with a beautiful campus of 5,000 tree-filled acres. It has 17 degree-granting colleges and is a center for academic and research activities as well as the arts and athletics. The campus sits between Lansing (Michigan’s capital city) and East Lansing. The Lansing area has a population of 350,000 and offers lovely suburban areas, loft condominiums and other urban living opportunities as well as easily accessible rural areas. A symphony orchestra, excellent health care, many community and professional theatres, rivers, lakes, outdoor festivals, close access to large cities and Lake Michigan make for a near perfect living environment.

MSU is committed to achieving excellence through cultural diversity. The university actively encourages applications and/or nominations of women, persons of color, veterans and person with disabilities.

MSU is an affirmative action, equal opportunity employer.

International Studies and Programs (ISP) at Michigan State University is seeking to fill the position of Coordinator, Bilateral and Multilateral Exchanges in the Office for Education Abroad. MSU has a high-volume, high-profile education abroad operation. The Office for Education Abroad has over 25 professional international educators who collectively support nearly 3,000 MSU education abroad participants each year.

The Coordinator, Bilateral and Multilateral Exchanges provides effective day to day operation for all functions related to bilateral and multilateral exchanges. The coordinator assists the assistant director in maximizing and balancing exchange partnerships and is responsible for maintaining strong relationships with partner universities. The coordinator provides consistent and comprehensive student services utilizing a wide variety of established campus resources. The coordinator ensures that IPSPs operations align with MSU processes, policies and procedures, and leverages systems and software to maximize communication efforts and improve office efficiency.

JOB DESCRIPTION

The Coordinator, Bilateral and Multilateral Exchanges, under the direction of the assistant director for International Partnerships and Special Programs,

• Oversees all aspects of developing and maintaining bilateral and multilateral exchanges that involve student mobility, including the process for establishing new exchanges and initiating renewals
• Serves as the primary EA contact for inbound and outbound exchange students and partner universities’ student exchange administrators
• Oversees the exchanges enrollment balances
• Provides enrollment balances reports
• Manages all communication related to exchange programs
• Provides content for exchange associated promotional materials
• Coordinates on-and off-campus recruitment efforts for exchanges
• Assists with campus-level advocacy for exchanges which may require benchmarking research, data collection and analysis, campus presentations and serving on campus-wide committees
• Provides continuous review and improvement of processes for efficiency and accuracy and assist with strategic planning and initiatives, budgetary oversight, personnel recruitment and training, reporting requirements, and adherence to University policies and protocols
• Creates and maintains program information on the EA database
• Creates program budgets and monitors/approves external payments and invoices
• Hosts international visitors from current or potential overseas exchange partners
• Conducts site visits to current or potential overseas exchange partners
• Supervises exchanges intern
• Advises both inbound and outbound students on university wide exchanges and multilateral exchanges
• Provides comprehensive enrollment management support at all phases of participation, including inquiry, application, course selection (for inbound students), visa information, and orientations
• Provides on-going student support services for participants, including offering assistance and support, as needed, with student health, safety, security, and behavioral issues
• Liaises with various on-campus units, including but not limited to OISS, Registrar, Housing, and HR to ensure the unit is following the most update to date policies and procedures that result in a quality student experience
• Assists with events such as the education abroad fair, regional/thematic promotional events, and program-specific information sessions
• Assists IPSP Program Coordinators with on and off-campus student programing

The position will also be encouraged to contribute to the profession of education abroad, which may include attending regional, national and international conferences, and planning and implementing faculty and staff site visits. The position will be similarly encouraged to contribute to the field of education abroad, which may include producing scholarly publications, conducting outcomes assessment research, etc.

ABOUT ISP, MSU, AND THE EAST LANSING COMMUNITY

Throughout its 50+ year history, Michigan State University’s International Studies and Programs has provided leadership to facilitate cross-college and cross-content research and project collaborations. Such collaborations over time have resulted in a strong network of relationships on the ground in countries facing the world\'s most pressing problems and promising opportunities. ISP’s international units and institutes work on behalf of the entire university to mobilize Michigan State University’s research capacity, enhance educational programs, strengthen international experiences, support foreign language instruction, and build international partnerships.

MSU is one of the largest university campuses in the U.S. with a beautiful campus of 5,000 tree-filled acres. It has 17 degree-granting colleges and is a center for academic and research activities as well as the arts and athletics. The campus sits between Lansing (Michigan’s capital city) and East Lansing. The Lansing area has a population of 350,000 and offers lovely suburban areas, loft condominiums and other urban living opportunities as well as easily accessible rural areas. A symphony orchestra, excellent health care, many community and professional theatres, rivers, lakes, outdoor festivals, close access to large cities and Lake Michigan make for a near perfect living environment.

MSU is committed to achieving excellence through cultural diversity. The university actively encourages applications and/or nominations of women, persons of color, veterans and person with disabilities.

MSU is an affirmative action, equal opportunity employer.

Company Profile:
CEA is a leading global education provider with nine campuses worldwide and 40 additional partner programs located throughout Eastern and Western Europe, Latin America, South America, and China. CEA’s programs combine a student-centered curriculum, global competence, cultural immersion, and academic excellence. Programs include such topics as language studies, cultural competency, liberal arts, social sciences, and international business. CEA is widely recognized for the quality of its programs and has a strong global brand in the education industry. Headquartered in Phoenix, AZ, CEA employs over 200 staff in 15 countries around the globe.

Position Summary:
CEA Study Abroad is hiring an International Operations Housing Manager (IOHM) that will report to the Vice President of International Operations, and is charged with streamlining CEA’s housing processes across all program locations. While the Housing Manager will not have direct supervision of the CEA Housing Coordinators across locations, s/he will lead the team in standardizing policies and procedures, and will work collaboratively with Center/Program Directors, Student Affairs, Enrollment, Finance, and Accounting teams to ensure efficient operations of CEA’s housing inventory. The ideal candidate will have previous experience successfully managing complex housing portfolios for study abroad programs, demonstrate sound judgement, and possess strong problem-solving skills, and willingness to enhance the student experience abroad. The successful candidate will be responsible for streamlining the current housing portfolio and placement process for over 5000 U.S. students annually, and approximately 200 faculty and guests on Custom & Faculty-led programs, demonstrating increased efficiencies and satisfaction.

The IOHM will play an instrumental role in improving how housing is procured, administered to students and supported by staff. S/he will contribute to the management of CEA’s housing inventory by: documenting and assessing existing housing placement practices, and recommending and implementing new best practices that align with CEA’s current health and safety policies; assisting with global housing negotiations, developing and implementing long-term strategies that cater to a growing and changing student enrollment, which may include identifying potential procurement or long-term rental opportunities. Success in the role will be measured by effectively balancing student satisfaction with housing and term housing costs.

Position Duties/Responsibilities:
The job duties listed below are not all inclusive of what the employee may be responsible for. Other duties may be assigned to assist with achieving certain goals, meeting expectations and supporting business needs.

Primary Responsibilities (70%)
• Provide indirect leadership to the global housing team to review and streamline housing policies and practices across CEA locations.
• Develop a set of standard housing inclusions across all locations, and work with site leaders on rollout and implementation
• Serve as Subject Matter Expert and backup to the International Operations Administrator for StarRez—CEA’s housing management system
• Retrieve and analyze data from StarRez on a regular basis for auditing student accounts to reflect accuracy in applicable charges
• Support on-site team in negotiation strategy with housing vendors
• Assist in setting housing upgrade prices based on supply and demand
• In coordination with Enrollment Operations, launch housing application processes according to approved timing calendar; and participate as a team member in configuring the housing application for each launch, which involves building and testing to ensure accurate application launches.
• Assist onsite Directors and housing coordinators with reviewing and renewing housing rental contracts
• Collaborate with CEA’s Director of Health, Safety, and Student Affairs to ensure housing inventory meets CEA’s standards and safety protocols, including allowances for special accommodations and emergency beds.
• Manage the housing upgrade process, including setting upgrade fees in coordination with onsite staff, Finance, and Enrollment
• Serve as point of contact for external stakeholders (parents, students) relating to housing complaints around facilities and amenities, and escalating issues as necessary
• Maintain student housing feedback as reported on the student evaluations, and develop action plan for improvement and remediation of recurring issues in collaboration with onsite staff.
• Researches best practices and technological innovations related to university and/or study abroad housing to identify relevant opportunities for improvement, and continuously refine housing processes for efficiency and enhancing the student experience.

Additional Responsibilities (30%)
In addition, the International Operations & Housing Manager will oversee the supervision of 3-4 small CEA programs. This includes:
• Staffing and budget oversight for assigned locations
• Troubleshooting and/or escalating onsite issues
• Reviewing student evaluations, addressing, and remediating issues as appropriate
• Contract renewals for Program Directors as applicable

Advises students on education abroad program options, application process and scholarships; promotes study abroad across campus; acts as a resource for students during their education abroad program and upon return; maintains affiliate relationships; assists with fairs and cultural programming; conducts study abroad information sessions and presentations; advises students on pre-departure information and on-site activities; acts as a primary source of knowledge about student abroad opportunities on campus; assists with the maintenance of the Office of International Education (OIE) website and Terra Dotta program pages; facilitates credit transfers of student coursework; coordinates the arrival of incoming exchange students; assists with completing annual reports as requested; works closely with Admissions and Academic Advising and Transfer Services to provide information to new and prospective students; assists the OIE staff at front desk as necessary to ensure consistent customer service; supports the Assistant Director and OIE staff as needed; regular and prompt attendance; ability to work schedule as defined and additional hours as required; related duties as required.