a measure of the results of a program (3.40) or service-level goal (3.17), e.g., increased satisfaction, increased retention
- Note 1 to entry: Program outcomes are often used to include operational outcomes, which represent elements of the program’s functioning (e.g., cost per student).
- Note 2 to entry: Adapted from the Council for the Advancement of Standards, Glossary of Terms. [7]
